Hi Liam,
It looks like "Notify Requestors" (as a scrip action) and "Reply to
requestors" (as a web gui update type) send mail only to the
requestor(s). If you manually add someone else as a Cc: then there's no
way you can prevent them from hitting Reply To All. That would be a Boss
Training Issue.
On the other hand, if you Bcc: the boss then his copy of the e-mail
shouldn't have the requestor's address on it (but he also wouldn't know
that the requestor got a copy of it as well).
Regards,
Gene
At 11:11 AM 8/24/2007, Liam R. MacInnes wrote:
Hello
RT 3.6.1 is there any way to only send email from the Owner back to the
requestor? Eg, the problem I'm having is if I CC someone else a response
to the ticket. Example a requester and their boss as a CC If the boss
replies I don't necessicarily want that going to the requester. Default
appears to be a "reply all" kind of behavior.
Cheers,
--
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
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