On Aug 29, 2007, at 12:09 PM, Thierry Thelliez wrote:
Our RT installation works fine (upgraded from 3.6.3 to 3.6.4 and using MySQL). But we just found that if a reply text to a ticket is too long (more than 60 lines), RT does not seems to be able to refresh the page. The reply is submitted with the Self Service interface. The web browser just hang forever (or I am not patient enough to wait for more than 10 minutes...). If we stop the Web browser and restart it, then we can see that the (long) reply was successfully accepted. Is there any timeouts to look for? Or other issues?
Tell us about your Sendmail and Mail configuration variables in RT_Config and RT_SiteConfig?
Thanks, Thierry Thelliez _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
