At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
It seems to me that, as the RT Admin with SuperUser rights, I should
be able to
give tickets which I don't own to someone else. Instead, I have to steal the
ticket and then reassign it. Is there a workaround for this? It seems like a
bit of unnecessary work for someone that has admin rights.
Mathew,
I think the only workaround is to modify the code - we did this so
that queue admins (& super users) could switch ownership in one step.
I can dig out the code change if you're interested.
Steve
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