Hi Andreas Thanks for the tip. I've also customised the the bit at the bottom but this doesn't stop people from asking why the To: field is blank in Outlook. I'd like to avoid editing source, but I think it may be possible to add headers in the templates for 3.6, so will have a look into that and let you know.
Regards, Richard > On 9/11/07, Andreas Schamanek <[EMAIL PROTECTED]> wrote: > > > > Hi Richard, > > > > On Tue, 11 Sep 2007, Richard Brady wrote: > > > > > Is there any way to easily change this so that AdminCC recipients > > > actually get a To: header. > > > > >From my point of view this would best be done by changing the source > > code (speaking of 3.4.5) but I am by no means authoritative. > > > > Personally, I helped myself by adding this information at the end of > > messages by adding the following to the involved templates: > > > > -- > > URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} > > { if( my $towner = $Ticket->OwnerObj->EmailAddress ) { "Own: ". > > $towner ."\n" } }RQs: { $Ticket->RequestorAddresses } > > { if( my $tcc = $Ticket->CcAddresses ) { "CCs: ". $tcc } } > > > > Now, if I only knew how to also add OtherRecipients :) See my message > > of 2007-08-30 (archived at > > http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg09110.html ) > > > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com