What database backend are you using? We noticed a slowdown right around
10k tickets, and we have a Postgres backend. One command that we found
useful was the vacuum command, which increased our performance
significantly.
Mathew wrote:
I've been informed that some are beginning to complain about the speed
of RT when it comes to loading tickets that contain attachments. This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket count.
It would seem that most of the bottleneck comes from actually loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
--
Chris Nelson
CDA Unix Administrator
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