I assume you want the automatic reply sent to a user on ticket submission to include your disclaimer. If so, you should only have to change autoreply template. Otherwise, you could look at the correspondence template, but I'm not sure how you could determine if it is the first reply or not.
Craig ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ben Weston Sent: Tuesday, October 02, 2007 1:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] disclaimer on first comment for a queue. need a moreelegant solution Greetings all. What I'm trying to do is this. We want the first comment (when opening a new ticket) to include after the problem info a disclaimer that basically says "We reserve the right to dispose of equipment left more than 90 days after service is completed, unless other arrangements are made with our company". Sig/date line Right now, I have it set as a signature for all users, but that's really a pain, since you need to delete it when ever you make a comment update. Is there a cleaner way of doing this (preferably, just for a single queue)? I'm guessing that it can probably be done with either a scrip or a template, but I'm lost as to how to make it work. Thanks, Ben -- Ben Weston System/Network Engineer ComputerHELP! Inc. (207) 783-8478
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