Dirk,
Sure. I used RT Query to pull tickets from a queue and then used the
advanced module to add "AND TYPE = 'reminder'". The results showed all
reminders, including the ones that belonged to "Nobody'. I selected Bulk
Update and unchecked the reminders I didn't want updated and then
selected to update the status to "resolved' and hit update. All
reminders with nobody were resolved. I could now enter a good reminder
with an owner. It's not a patch, just a method. Hope it helps.
Kenn
LBNL
On 10/10/2007 10:36 PM, Dirk Pape wrote:
Hello,
--Am 10. Oktober 2007 11:41:15 -0700 schrieb Kenneth Crocker
<[EMAIL PROTECTED]>:
Awhile back I thought I saw an inquiry about how to get rid of
reminders
that had "Nobody" as the owner. I didn't see any resolutions on that. Did
someone come up with one? I have, but I don't want to be redundant.
I also asked this and have been confirmed that it is a bug. I would like
to see your resolution.
Regards,
Dirk.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
