Are there any log files that we can look into to check if there is a problem with the setup parameters. As far as I know there is no setup for the LDAP test as we are not doing any LDAP authentication.
Please advise. I appreciate your prompt response in this matter. Deepika. -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Friday, October 12, 2007 12:02 PM To: Deepika Bhatia Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unable to load a valid user. Deepika, I do not handle the maintenance of our RT downloaded software, I just adminitrate the users. However, it seems to me there are some RT configuration options that would effect this (ie. RT::SenderMustExistInExternalDatabase 1, RT::LookupSenderInExternalDatabase 1, etc.). Our system automatically creates a new privileged user once they pass the LDAP test, and each queue that receives a ticket request has it's own e_mail address/domain. Perhaps a thorough examination of your configuration parameters will lead to an answer. OR, perhaps there is a user e_mail address missing or domain or Queue e_mail address missing. The error message seems specific to an E_mail address related to these objects. I'd check the preferences for the user that sent the request also. Just a thought. Kenn LBNL On 10/11/2007 4:06 PM, Deepika Bhatia wrote: > We are in the process of upgrading from 3.4.2 to 3.6.2. We are also > moving the database from mySQL to ORACLE at the same time. While doing > the testing, we ran into this problem. While creating a new ticket via > email, we receive the following Error. > > > > "RT could not load a valid user, and RT's configuration does not allow > for the creation of a new user for this email ([EMAIL PROTECTED] > <mailto:[EMAIL PROTECTED]>). > > > > You might need to grant 'Everyone' the right 'CreateTicket' for the > queue CSG General." > > > > We have checked the rights for the "Everyone" group and the > "CreateTicket" right exists on the "CSG General" queue. I have checked > the Email Aliases also and there is no issue there. > > > > Email Aliases Setup > > csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond > --url http://localhost/" > > mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond > --url http://localhost/" > > > > There is no LDAP authentication setup done. Any ideas on what could be > the issue here? > > > > Thanks! > > > > Deepika. > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com