Thank you very much I have fixed the crash by removing the unnecessary slash in
Set($WebBaseURL , "http://localhost/:80"); By Set($WebBaseURL , "http://localhost:80"); With Regards, Krishna Prasad -----Original Message----- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Monday, October 15, 2007 7:16 PM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com; [EMAIL PROTECTED] Subject: Re: [rt-users] RT-Users Digest, crash when opens the ticket "could not find component for initial path '/:80/Ticket/Display.html' (component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html')" Check your $WebPath, $WebPort, and $WebBaseURL in RT_SiteConfig.pm. It looks like you have an unnecessary slash somewhere. Krishna Prasad wrote: > > Hi, > > > > My configuration: > > > > Centos 4.4 > > Perl 5.8.5 installed from CPAN > > RT- 3.6.5 > > Apache 2.0.52 > > > > Problem: > > I can create an auto generated ticket in RT through an email. But when > I open the ticket the page is crashed. I have configured everything > properly but still facing the problem, Can anyone suggest me the > solution to this problem? > > > > I got the below crash or error that occurs when the ticket is opened. > > > > *System error* > > *error:* > > > > could not find component for initial path '/:80/Ticket/Display.html' > (component roots are: '/opt/rt3/local/html', '/opt/rt3/share/html') > > *context:* > > > > *...* > > > > > > *206:* > > > > $self->{out_method} = sub { $$bufref .= $_[0] }; > > *207:* > > > > } > > *208:* > > > > $self->{use_internal_component_caches} = > > *209:* > > > > $self->{interp}->use_internal_component_caches; > > *210:* > > > > $self->_initialize; > > *211:* > > > > > > *212:* > > > > return $self; > > *213:* > > > > } > > *214:* > > > > > > *...* > > > > > > *code stack:* > > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:210 > /usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:275 > /usr/lib/perl5/vendor_perl/5.8.5/Class/Container.pm:353 > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348 > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342 > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123 > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73 > /opt/rt3/bin/mason_handler.fcgi:78 > > raw error <http://192.168.20.147/:80/Ticket/Display.html?id=28#raw#raw> > > > > Thanks!! > > > > With Regards, > > Krishna Prasad > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com