-------- Original Message -------- Subject: Re: [rt-users] Improper Users Date: Thu, 18 Oct 2007 16:06:39 -0400 From: Mathew Snyder <[EMAIL PROTECTED]> To: Matt Westfall <[EMAIL PROTECTED]> References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>
Couldn't tell you to be honest. I don't know if people within the organization are doing it or customers that send tickets in. Keep up with me and what I'm up to: http://theillien.blogspot.com Matt Westfall wrote: > Is it happening from a large base of submitters? or just one or two? > > > > Mathew Snyder wrote: >> Unfortunately, this is an impractical solution. I'd have to contact every >> single one of our customers and ask that they change their email client if >> that >> is even possible. > >> Keep up with me and what I'm up to: http://theillien.blogspot.com > > >> Matt Westfall wrote: >>> The best thing to do might be to fix the e-mail client that's separating >>> e-mail addresses with semicolons instead of the RFC dictated commas. >>> >>> >>> >>> Mathew Snyder wrote: >>>> For some reason we have a slew of users which are in the format >>>> user1;user2;user3;user4. These users are labeled as "Autocreated when >>>> added as >>>> a watcher" Presumably, either when someone was creating a ticket directly >>>> in RT >>>> or forwarding an email to RT in order to automate the creation, these >>>> users were >>>> inserted into the one of the email-recipient fields. Doing so, again >>>> presumably, didn't parse the list in order to check the existence of the >>>> users >>>> and instead, viewed it as a single entity which didn't already exist. >>>> Is it possible to eliminate this behaviour or do I need to simply stay on >>>> top of >>>> them by manually searching for and removing them? -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
