Under Quick Search each of our queues is listed. The each have a search associated with them so all one has to do is click on the link and be taken to search results containing all tickets within the queue. This is, of course, standard for any RT installation. However, I've added a custom status to @ActiveStatus in RT_SiteConfig.pm that I need to include in these links/searches.
The custom status shows up under the drop down for statuses but it doesn't appear as part of the links under QuickSearch. By links I don't mean the colums which list only the number of tickets under that status. I mean the queue names as links. Mathew -- Keep up with my goings on at http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com