My boss wanted the same from me. As a sledgehammer fix, I set it so that any action taken on a ticket defaults to 10 min by editing local/html/Ticket/Update.html
I'm sure there would be a way to add something to the UI (i.e. a javascript snippet) but I've been pulled off onto other projects for the moment. Huw Selley wrote: > Hi, > > My apologies if this belongs on rt-devel. > > I am currently using RT 3.6.3 in production and have had a request from > management to force users to update the 'Time Worked' field when resolving a > ticket. > > I could not spot anywhere in the UI to make a built-in field mandatory so I > guess I need to write a scrip to do this. > My questions are: > > 1) Can I do this from the UI? > 2) If not can someone point me in the right direction, I am happy to write a > scrip that runs OnResolve and checks that there is a value in the timeworked > field but I am unsure how to warn the user that they have not filled in a > value (or does RT take care of that for me?) > > Thanks in advance > > Huw > > > > s2s company email disclaimer : > http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf > s2s company registration number : 3952958 > s2s VAT registration number : GB763132055 > Business premises : Ground Floor, Overline House, Crawley, West > Sussex, RH10 1JA > Registered address : 29 High Street, Crawley, West Sussex, RH10 > 1BQ > Place of registration : England > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
