I found th link below regarding changing displaying UID to RealName. However, my ShowUserEntry file already contains <%$User->RealName%> and creating/modifying ticket does not displays the RealName. The parameter in the post below indicates <%($User->RealName)> is there a % missing or is my parameter incorrect?
http://marc.info/?l=rt-users&m=118944517115245&w=2 Additionally, do I need to stop/restart RT (v3.6.4) to take affect? Thank you. Mike __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com