I found that my unprivileged user's were having a hard time review old tickets since there were some who has as many as 200+ resolved tickets. Since one of our selling points was that after we resolved an issue, the user would be able to go back at any time and review the history (should they run into the same problem again).
I took the Simple Search as a starting point, copied the necessary parts over to my local SelfSevice directory, then hacked away. I have documented all my changes (as well as made a .tar file available) on my website http://gentgeen.homelinux.org/howtos/index.html?RT_SelfServiceSearch I have posted this to the user group for two main reasons: 1) I am not sure how portable the code is. I am using RT 3.6.1 on Debian Stable, installed from the Debian repository. I imagine it should work for others, but I am unsure. If anyone wants to give it a shot, and let me know how it works, I would truly appreciate it. 2) I did not want to post it to the "Contribution" page of the wiki (http://wiki.bestpractical.com/view/Contributions) because (a) I did not know under what section to put it under and (b) I would like to know if it works for others first. Again, I would appreciate any feedback on either of the two points above. And I would like to thank the RT Development team for such a great piece of software. -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
