Arun;
You *Maybe* able to do the following:
- create a group and give that group the access/right you need to the queue
- make the users you want to give them access privileged so you can add
them to the group
- once you have added them remove their privilege (untick the tick for
each user) ..
I am guessing this will work for you.
In my system here we have more or less the same as Kenneth described ..
but its a pain to manage with 10000 or so not so privileged users
Regards;
Roy
Kenneth Crocker wrote:
Arun & Kevin,
I understand what your asking about and the truth is the whole
point behind an "unprivileged" user is that they have NO rights. Then,
of course, we ALLOW them to have rights via the system group
"Unprivileged". What we did to deal with this was to ignore the
concept of "unprivileged" completely. For us, the concept of an
Unprivileged user is SOOOOO limited in our environment that it (as a
system group) really doesn't exist. If we want any type of user to be
able to see the history of a ticket, resolved or not, then we grant
"SeeTicket", "SeeOutgoingEmail" to GLOBAL Requestors. That way ANY
person that made a request could always look at the ticket they
created without seeing anyone elses (we also don't allow any requestor
to see comments, EVER). If we have a certain number of similar
"Unprivileged" requestors, we create a group for them and put their
ID's in the group and grant extremely limited rights to that group
globally or to whatever queue they need to see, in essence, the
"unprivileged" becomes "Privileged". That does mean there are more
groups than some would like, but we can define/refine the usage we
allow to our RT queues much better. The only individuals that are
granted rights on an individual basis is me and my backup (as
"SuperUser"). Everyone else is in some group or global role, etc.
Hopes this idea helps.
Kenn
LBNL
On 11/2/2007 6:56 PM, Arun Mahajan wrote:
Hello Kenneth,
Thanks a lot. I tried that and it worked. But is there a way to allow a
few unprivilged users access to a queue and leave the others. For
Example:
If i have user A, B and C, can i allow access to only User A and
restrict
B & C from accessing information in a queue.
Regards,
Arun Mahajan
Arun,
Try removing the "CreateTicket" right from the global
"unprivileged"
and put it in the "unprivileged" of just the queues you want it in.
That
way, "unprivileged" will not be able to create any tickets in those
queues that do not allow that right.
Kenn
LBNL
On 11/2/2007 10:50 AM, Arun Mahajan wrote:
Hi,
I'm new to request tracker and have been trying to configure it for my
organization. Can anybody tell me if there's a way to create groups
for
unprivilged users. Currently, all the unprivileged users that i have
created are part of one single group "Unprivileged". This doesn't
allow
me
to restrict a few of the unprivileged users from creating tickets in
certain queues.
Regards,
Arun Mahajan
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