When someone resolves a ticket in RT, the only thing that is shown in
the email is
Your request has been resolved.
This transaction appears to have no content
I looked in the ticket configuration for Resolved and it says
Subject: Resolved: {$Ticket->Subject}
Your request has been resolved.
{$Transaction->Content()}
What do I need to do to get the resolution into the ticket?
-Adam
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
