Karen,
It could be that your id is associated with that ticket either thru one
or more roles (globally or by queue) and/or one or more groups. This can
also happen if your Id is listed as a "ticket" cc and also in a related
role that gets notifications. I would take a look at the roles you have
associated with that queue or globally and also what groups you are in
and if you were ALSO listed as a ticket CC in some way. For example, if
you are the AdminCc for that queue and for the ticket also listed as a
cc. Also, check the notifications that are set up. You MUST be
associated in some way (or more correctly, two ways) with the recipients
specified with that notification. Hoop this helps.
Kenn
LBNL
On 11/6/2007 5:54 AM, Karen Trujillo Quintanilla wrote:
Hello,
I have a problem when users reply I receive two e-mails with the same
answer, and if I go to the aplication this is record as in the tickets
Correspondence aggregate
Comments aggregates
I hope they can help me
bye
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in
touch today. Email us at [EMAIL PROTECTED] or call us at +1 617
812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
