Craig and Matt, > This may seem like an obvious solution... but > > 1) Increase the size of your mailboxes. Storage is ridiculously cheap > now adays. > > 2) If you are unable to increase the size of your mailboxes, tell your > support staff to properly manage their mailboxes and clear some space > before they leave the office for days on end. > > > We had a similar issue with Out of Office reply's from Outlook. What we > > did, quite simply, was to create a rule in Outlook that automatically > > marked those messages as read, which caused the program we used to fetch > > the mail to ignore those emails. Seems like you could do something > > similar depending on how you handle your email.
Thanks for the responses. These are good and valid suggestions. Nagging at the back of my mind though is the possibility that another set of circumstances may arise to cause a similar issue via a different mechanism. As well as implementing your suggestions, I'd also like to fix the issue if possible technically whilst I can repeat the behaviour and test it. Since rtbouncehandler appears to look through the message for ticket numbers I'm guessing it may be the technical solution I'm looking for. Can someone confirm this? Kind regards, Geoff _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
