I have set up an approval queue that works great with one small issue. When I approve a ticket and add notes my notes show up two times in the original ticket. So if I type "This is ok to do" I will get:
<URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86 > this is ok to do <URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86 > this is ok to do In my approval queue there is a scrip for "When a ticket has been approved by any approver, add correspondence to the original ticket". This scrip has a custom action preperation code of the following: # ------------------------------------------------------------------- # return(0) unless ($self->TicketObj->Type eq 'approval'); my $note; my $t = $self->TicketObj->Transactions; while (my $o = $t->Next) { $note .= $o->Content . "\n" if $o->ContentObj and $o->Content !~ /Default Approval/; } foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) { $obj->Comment( Content => $self->loc( "Your request has been approved by [_1]. Other approvals may still be pending.", # loc $self->TransactionObj->CreatorObj->Name, ) . "\n" . $self->loc( "Approver's notes: [_1]", # loc $note ), ); $T::Approval = $self->TicketObj; # so we can access it inside templates $self->{TicketObj} = $obj; # we want the original id in the token line } # Now magically turn myself into a Requestor Notify object... require RT::Action::Notify; bless($self, 'RT::Action::Notify'); $self->{Argument} = 'Requestor'; $self->Prepare; return 1; # ------------------------------------------------------------------- # I am not very good with perl so any help would be appreciated. It would appear it has something to do with the for or while loop. I just don't know how to fix it.
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