Jesse, Torsten - thanks for digging into it. The only Segmentation error I got in apache error log goes like this:
/usr/local/apache/logs/error_log:[Tue Nov 20 01:31:45 2007] [notice] child pid 29555 exit signal Segmentation fault (11) I got about 20 of these for last 3 days, but I guess that's not the case. I've updated Text::Quoted to 2.03, but unlike Torsten's setup, I got the new version displayed correctly at the RT's System Configuration page. So, I guess, my next step would be to remove it? *I've no faintest idea how to* =))))) As for the randomness of this bug (less than 0,1% tickets affected): may it be the issue with encodings of the messages? As far as I see, all the transactions that get "stuck" are the "Correspondence added" ones - both created by external users and from RT's WebUI. Again, thanks for digging into this, guys! Kostya ________________________________ From: Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Monday, November 19, 2007 8:42 PM To: Jesse Vincent Cc: Konstantin Naryzhniy; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Ticket Transactions get lost on the way to WebUI OK, now it becomes very strange....!!! I've upgraded to latest: [EMAIL PROTECTED]:~/Text-Quoted-2.03# perl Makefile.PL Checking if your kit is complete... Looks good Writing Makefile for Text::Quoted [EMAIL PROTECTED]:~/Text-Quoted-2.03# make cp Quoted.pm blib/lib/Text/Quoted.pm Manifying blib/man3/Text::Quoted.3pm [EMAIL PROTECTED]:~/Text-Quoted-2.03# make test PERL_DL_NONLAZY=1 /usr/bin/perl "-MExtUtils::Command::MM" "-e" "test_harness(0, 'inc', 'blib/lib', 'blib/arch')" t/*.t t/1....ok t/2....ok t/3....ok t/4....ok t/5....ok t/6....ok All tests successful. Files=6, Tests=14, 1 wallclock secs ( 0.52 cusr + 0.08 csys = 0.60 CPU) [EMAIL PROTECTED]:~/Text-Quoted-2.03# make install Installing /usr/lib/perl5/site_perl/5.8.5/Text/Quoted.pm Installing /usr/share/man/man3/Text::Quoted.3pm Writing /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi/auto/Text/Quoted/ .packlist Appending installation info to /usr/lib/perl5/5.8.5/i386-linux-thread-multi/perllocal.pod [EMAIL PROTECTED]:~/Text-Quoted-2.03# cd /usr/lib/perl5/site_perl/5.8.5/ [EMAIL PROTECTED]:/usr/lib/perl5/site_perl/5.8.5# ll I removed the mason cache (to make sure everything is clean) restarted apache and..... the module is not even loaded: Sys::Syslog v0.18; Text::Template v1.44; Text::Wrapper v1.01; Time::HiRes v1.9707; Time::JulianDay v2003.1125; Time::Local v1.17; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; So, remove and upgrade the Text::Quoted can't be the solution?!? 2007/11/19, Jesse Vincent <[EMAIL PROTECTED]>: > > Recently weird things started to happen: random tickets in WebUI were > not displayed further than a certain transaction in the middle. > > This happened both in Display.html and History.html . > > My _guess_ is that you're running into one of the very rare, but catastrophic bugs in Text::Quoted. I alluded to this in my previous email. You _should_ see weird segfaults in the apache error log if this is the case. Try 1) bringing it current or 2) removing it entirely. Best, Jesse _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
