We have a queue that we put things in to get permission to work on DNS and so on.. Has anyone had any luck a scrip that would attach a 'Reminder' to a ticket in the queue called 'work'? What I was thinking is that I create a ticket in 'work' because I want to build a new DNS server. When I create the ticket it puts in a reminder assigned to my boss 'Tjones'. That way when he logs in he see right away on his screen that he needs to approve my request. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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