Hi, I have created a queue "Operations" and a group called "Operations group", and assigned all available queue rights to that group. This works in the sense that when the "operations" user logs in, they can see the available ticket.
However I would like them to be notified that there is a new ticket, but that is not happening. Which right should I set, or do I need to add them to the watchers list? Thanks, T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
