Hello RT gurus, I have been chewing and RT problem all day, and having lost the will to live on it (almost), and thought that I would rather call in "the ones who know"... I do have a scrip that set ticket CCs according to the requestors email domain. It is called "090 - xxxx" and works fine. I do have another scrip which uses the standard "On Create AutoReply" that is called "100 - On Create Autoreply...." and another one that notify CCs that is called "104 - On Create Notify CCs...". When I create a ticket via mail Ccing people, those people are added as CC to the ticket and are notified accordingly. When CCs are added by my "090 - xxxx" scrip, they are appearing as CC on the ticket (so "090 - xxx" works !), but they are not notified by "104 - On Create Notify CCs..." (though they are notified by subsequent replies). My understanding is that scrip are executed in the order of their name... So I would guess that when "104 - On Create Notify CCs..." is executed, "090 - xxxx" already added the CCs to the ticket, but the CCs added by "090" are ignored by "104". Is there a kind of "flush" to do to make sure the modified data is actually stored and available to next scrips ? Any other idea ? -- Jean-Michel Cazaux Head of Technology Eckoh UK Limited Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN T 08701 107129 F 08701 107107 M n/a W www.eckoh.com Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007 Winner, Innovation of the Year Award, Transport Innovations 2007 This communication contains information, which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender and then delete it. Opinions expressed in this message are those of the author, and are not binding on the company.
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