Quoth Gene LeDuc ([EMAIL PROTECTED]): > I'm not sure what your end goal is, but I use the following subroutine in my > templates when I need to
My goal is to give people things to sort on in their mailer, such that they can better manage the flood of incoming mail. > get CFs. It's mostly from various wiki examples. > > ### Returns custom field value > ### get_custom($field_name) > sub get_custom { > my $target_name = $_[0]; > my $val = $Ticket->FirstCustomFieldValue($target_name); > return $val if defined $val; > return undef; > } > > If your CF is named "blahblah" then you get the value with > $cfval = get_custom('blahblah'); > > Returns undef if it's not allowed to get the CF or it doesn't exist. > > Regards, > Gene So how does this mesh with the below-quoted Template Field 'CustomField-<id#>'? It _looks_ like that's just supposed to Do The Right Thing, but it obviously doesn't. Oh! Or is this a poor naming thing, and really the template field should be named something more like CustomHeader or some such? JB > At 07:29 AM 12/13/2007, JB Segal wrote: > >According to http://wiki.bestpractical.com/view/Template_Fields > >"Key Name Meaning > > CustomField-<id#> => custom field value" > > > >But creating a per-queue 'Correspondence' template which looks exactly > >like the Global 'Correspondence' template with > >CustomField-10: yes > >CustomField-18: yes > >prepended (or just > >CustomField-10 > >CustomField-18 > >) > > > >just ends me up with a mail message with the lines > >Customfield-10: yes > >Customfield-18: yes > > > >in the headers. > > > >Neither > >http://wiki.bestpractical.com/view/Template > >nor Template_Fields discuss a more detailed mechanism for pulling this > >data out of a ticket and in to mail. > > > >Any help will be much appreciated. > >JB > >-- > >JB Segal 617-886-5575 www.smartertravel.com > >Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com > >Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com > >_______________________________________________ > >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > >SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > >If you sign up for a new RT support contract before December 31, we'll take > >up to 20 percent off the price. This sale won't last long, so get in touch > >today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > >Community help: http://wiki.bestpractical.com > >Commercial support: [EMAIL PROTECTED] > > > > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >Buy a copy at http://rtbook.bestpractical.com > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University -- JB Segal 617-886-5575 www.smartertravel.com Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com