Hi all
Thanks for a very good ticket system, currently busy testing and
deploying it, so far very impressed. As you all know it is always
difficult to deploy a new system to users. I want to use our current
helpdesk front-end to populate the RT tickets.
I was thinking of using a php front end with some fields and dropdown
that will help with this. So far worked out to use the command line rt
command to populate the most common fields. My question is how do you
populate a custom field. This is what I am currenlty using,
rt create -t ticket set requestor="[EMAIL PROTECTED]" set subject="urgent
contact request" set queue=users set text="Help me very vinnig, ek soek
vir babsie" set branch="JNB"
Each time I run the command give give me an error, # branch: Unknown field.
The branch is my customfield. I would really appriciate the help from
anybody that can shed some light on this issue.
Thanks a mil.
Christoff
--
The information contained in this communication is confidential and may be
legally privileged. It is intended solely for the use of the individual or
entity to whom it is addressed. If you are not the intended recipient you are
hereby notified that any disclosure, copying, distribution or any action taken
or omitted in reliance on the contents of this information is strictly
prohibited and may be unlawful. Whilst all reasonable steps are taken to ensure
the accuracy and integrity of information and data transmitted electronically
and to preserve the confidentiality thereof, the Berco Group and its associated
business entities and/or units accept no liability or responsibility whatsoever
if information or data is, for whatever reason, corrupted or does not reach its
intended destination.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com