Hello- I upgraded our ticketing system from RT-3.4.5 on RedHat 9 to Rt-3.6.5 on Ubuntu Server 7.10 yesterday.
Everything is working fine, including RTFM integration. However, when a ticket is created, either via the webui or via an email request, any additional replies to that ticket will open up a new ticket. This was not the behaviour with the older system. We are using a MS Exchange email server, and using fetchmail on the Ubuntu server to fetch the messages from the exchange server once a minute. I installed and compiled RT and RTFM from source and did not use the ubuntu packages for them. Fetchmail is the one from Ubuntu. Server is a Pentium 4 2.80Ghz CPU, 1gb of RAM, 80gb HD ubuntu 7.10, up to date vi apt-get update && apt-get upgrade fetchmail version 6.3.8+GSS+NTLM+SDPS+SSL+NLS+KRB5 perl 5.8.8 apache 2.2.4 mysql 5.0.45-Debian_1ubuntu3-log Nothing odd in the apache log files or mail server log files. Here is a snippet from /root/.fetchmailrc (All usernames and password are correct) username [EMAIL PROTECTED] password 'password' mda "/opt/rt3/bin/rt-mailgate --queue 'Production Updates' --action correspond --url http://ticketing.contextweb.corp"; username [EMAIL PROTECTED] password 'password' mda "/opt/rt3/bin/rt-mailgate --queue 'Production Updates' --action comment --url http://ticketing.contextweb.corp"; (Sorry for the wordwrap) I am using LDAP authentication as well and that's working without any issues. I'll be glad to provide any additional files as needed, thanks. Josh
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