Hi all: I have two queues with a custom field called assets. If a ticket is in queue A, and I fill in the assets field it works fine as long as the ticket stays in queue A. When I move the ticket to queue B, the assets field is empty. If I move it back to queue A the field is once again filled. We have to change the queue of a ticket as part of the workflow.
I saw that custom fields can be defined globally, but just two queues of some 20 queues on our RT installation should have an assets custom field. I am running RT 3.2.2, is this the way it's supposed to work, or is it broken in 3.2.2? Is there some way to tell RT that the assets field of queue A and the assets field of queue B are the same field? -- -- rouilj John Rouillard System Administrator Renesys Corporation 603-643-9300 x 111 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com