Greetings, I recently upgraded my RT from 3.4.5 to 3.6.5 and moved it to another machine at the same time.
On the old machine I had everyone in the support department set to AdminCC's for the queue. With the move we decided to change it, and I set up a notification scrip instead. Today my boss wanted the AdminCC's reinstated, so I went to Watchers on the queue and added some support staff as AdminCCs to the queue. When a new ticket gets created it notifies them correctly, however in the Web UI under the Ticket's People tab I can only see the Requestor, not the AdminCCs. Any help resolving this would be appreciated. Thanks :) Braam van Heerden _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
