Hi, I want to give all the users who can "TakeTicket" the opportunity to do so, by notifying them. But I don't want to add them to the AdminCC list as they would get far too much mail.
So I want to create a custom scrip which "On Create", searches for all the users who have "TakeTicket" right, and send them a Template email notifying them. I haven't the foggiest how to start to do this, and the wiki seems to be partially down at the moment, or at least very slowat the mo. Thanks, T. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
