My goal is to have a switch on the Resolve screen so a user can select whether or not the Resolved template is sent.
Currently I have a global scrip "Resolve": On Resolve Notify Requestors and Ccs with template Resolved I see that you can write custom conditions for scrips (http://wiki.bestpractical.com/view/WriteCustomCondition , http://www.gossamer-threads.com/lists/rt/users/12350?do=post_view_threaded ). However these would not account for the case-by-case nature of this situation. I want to be able to skip the global scrip Resolve on a ticket-by-ticket basis, not queue by queue. Is this possible, ideally through a UI option on the Resolve screen? Thanks, Sarah Pomerantz [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
