Kenneth Crocker wrote: > Tom, > > > If I understand your question, you are wondering why a particular > Custom Field is not visable when creating a ticket, even if the user is > root. The answer is related to how RT links Custom Fields to a ticket.
Ah, no - the root user can see and enter a value for the custom attribute, its the other users that cannot. > The user or user privileges "SeeCustomField", "ModifyCustomField", and > "AdminCustomField" refer to what a user can do to a Custom Field IF )and > IF is the pertinate word here) the Custom Field has been applied to a > queue. In other words, the User rights (for a CF) don't mean anything > unless the Custom Field has already been applied to the tickets in a So I guess I am looking to find out what privilege I need to give the other users to see the custom attribute... Cheers, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
