Hi! I find that 'Subject' field of mail header still encoded to utf8 twice.
Here 'debug trace' of ${RT_PATH}/lib/RT/Action/SendEmail.pm [Thu Jan 24 09:53:25 2008] [crit]: BEFORE (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:955) [Thu Jan 24 09:53:25 2008] [crit]: Charset is 'utf-8'. (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:956) [Thu Jan 24 09:53:25 2008] [crit]: Value is '[rtname #43] AutoReply: РС%Рч Р?Р?РёР? С'РчС?С'РёР?'. (/usr/local/newrt/local/lib/RT/Action/Sen dEmail.pm:957) [Thu Jan 24 09:53:25 2008] [crit]: UFT8 flags is ON. (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:960) [Thu Jan 24 09:53:25 2008] [crit]: String UTF8 format is OK (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:962) [Thu Jan 24 09:53:25 2008] [crit]: AFTER (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:978) [Thu Jan 24 09:53:25 2008] [crit]: Charset is 'utf-8'. (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:980) [Thu Jan 24 09:53:25 2008] [crit]: Value is '[rtname #43] AutoReply: Г?ВГ'В%Г?Вч Г?В?Г?В?Г?ВёГ?В? Г'В'Г?ВчГ'В?Г'В'Г?ВёГ?В?'. (/usr/local/newrt/local/lib/ RT/Action/SendEmail.pm:981) [Thu Jan 24 09:53:25 2008] [crit]: UFT8 flags is OFF. (/usr/local/newrt/local/lib/RT/Action/SendEmail.pm:992) Some remarks BEFORE - mean before sub MIMEEncodeString Line_num 952 ( of original SendMail.pm ) Line code "Encode::_utf8_off($value);" AFTER - mean after sub MIMEEncodeString Line_num 953 ( of original SendMail.pm ) Line code "my $res = Encode::from_to( $value, "utf-8", $charset );" Charset - value of variable $charset Value - values of variable $value Any Ideas how to correctly fix troubles??? === some information about RT Perl v5.8.5 under linux Apache2::Const v2.000003; Apache2::Log v2.000003; Apache2::Module v2.000003; Apache2::RequestIO v2.000003; Apache2::RequestRec v2.000003; Apache2::RequestUtil v2.000003; Apache2::Response v2.000003; Apache2::ServerUtil v2.000003; Apache2::Status v4.00; Apache::DBI v1.06; Apache::Session v1.85; Apache::Session::File v1.54; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::File v1.04; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::File v1.03; APR v0.009000; APR::Pool v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.06; bytes v1.01; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.03; CGI v3.33; CGI::Cookie v1.28; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.55; Clone v0.28; constant v1.04; Cwd v3.27; Data::Dumper v2.121; Date::Format v2.22; Date::Parse v2.27; DBD::Oracle v1.20; DBI v1.601; DBIx::SearchBuilder v1.51; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.15; Devel::StackTraceFrame v0.6; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.01; Encode::Alias v2.00; Encode::Config v2.00; Encode::Encoding v2.00; Encode::Guess v2.00; Encode::Unicode v2.00; Errno v1.09; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; File::Basename v2.73; File::Glob v1.03; File::Path v1.06; File::Spec v3.27; File::Spec::Unix v3.27; File::Temp v0.20; FileHandle v2.01; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.38; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.56; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; HTTP::Date v1.47; I18N::LangTags v0.33; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.23; IO::File v1.14; IO::Handle v1.27; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.01; IPC::Open3 v1.0106; lib v0.5565; List::Util v1.19; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.65; Locale::Maketext::Lexicon::Gettext v0.16; Log::Dispatch v2.20; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v2.02; Mail::Field v2.02; Mail::Field::AddrList v2.02; Mail::Field::Date v2.02; Mail::Field::Generic v2.02; Mail::Header v2.02; Mail::Internet v2.02; Mail::Util v2.02; MIME::Base64 v3.07; MIME::Body v5.425; MIME::Decoder v5.425; MIME::Decoder::NBit v5.425; MIME::Entity v5.425; MIME::Field::ContDisp v5.425; MIME::Field::ConTraEnc v5.425; MIME::Field::ContType v5.425; MIME::Field::ParamVal v5.425; MIME::Head v5.425; MIME::Parser v5.425; MIME::QuotedPrint v3.07; MIME::Tools v5.425; MIME::Words v5.425; mod_perl v2.000003; mod_perl2 v2.000003; ModPerl::Const v2.000003; Module::Refresh v0.13; Module::Versions::Report v1.03; overload v1.01; Params::Validate v0.89; PerlIO v1.03; PerlIO::scalar v0.02; POSIX v1.08; re v0.04; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT v3.6.5; RT::Interface::Email v2; Scalar::Util v1.19; SelectSaver v1.00; Socket v1.77; Storable v2.13; strict v1.03; Symbol v1.05; Sys::Hostname v1.11; Sys::Syslog v0.08; Text::Autoformat v1.13; Text::Quoted v2.03; Text::Reform v1.11; Text::Tabs v98.112801; Text::Template v1.44; Text::Wrapper v1.01; Time::HiRes v1.9711; Time::JulianDay v2003.1125; Time::Local v1.1; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; URI::URL v5.03; URI::WithBase v2.19; utf8 v1.04; vars v1.01; warnings v1.03; warnings::register v1.00; XSLoader v0.02; Переменные RT RT::AmbiguousDayInPast 1 RT::BasePath /usr/local/newrt RT::BinPath /usr/local/newrt/bin RT::CORE_CONFIG_FILE /usr/local/newrt/etc/RT_Config.pm RT::CommentAddress ${HIDDEN} RT::CorrespondAddress ${HIDDEN} RT::DatabaseHost localhost RT::DatabaseName ${HIDDEN} RT::DatabasePassword Password not printed RT::DatabaseRTHost localhost RT::DatabaseType Oracle RT::DatabaseUser newrtadmin RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' RT::DefaultSummaryRows 10 RT::DevelMode 1 RT::EmailOutputEncoding utf-8 RT::EtcPath /usr/local/newrt/etc RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of ${HIDDEN} Ticket #%s":; RT::LocalEtcPath /usr/local/newrt/local/etc RT::LocalLexiconPath /usr/local/newrt/local/po RT::LocalPath /usr/local/newrt/local RT::LogDir /usr/local/newrt/var/log RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL http://${HIDDEN}/i/home/logo-big.gif RT::LoopsToRTOwner 1 RT::MailCommand sendmailpipe RT::MasonComponentRoot /usr/local/newrt/share/html RT::MasonDataDir /usr/local/newrt/var/mason_data RT::MasonLocalComponentRoot /usr/local/newrt/local/html RT::MasonSessionDir /usr/local/newrt/var/session_data RT::MaxAttachmentSize 10000000 RT::MaxInlineBody 13456 RT::MessageBoxWidth 72 RT::MessageBoxWrap HARD RT::MinimumPasswordLength 5 RT::OldestTransactionsFirst 1 RT::Organization ${HIDDEN} RT::OwnerEmail rt-errors RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages privileged RT::SITE_CONFIG_FILE /usr/local/newrt/etc/RT_SiteConfig.pm RT::Sendmail /usr/sbin/sendmail RT::SendmailArguments -oi -t RT::SendmailBounceArguments -f "<>" RT::SendmailPath /usr/sbin/sendmail RT::ShowTransactionImages 1 RT::StrictLinkACL 1 RT::Timezone Europe/Moscow RT::UseFriendlyFromLine 1 RT::VERSION 3.6.5 RT::VarPath /usr/local/newrt/var RT::WebBaseURL http://${HIDDEN} RT::WebDefaultStylesheet 3.4-compat RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL http://${HIDDEN}/NoAuth/images RT::WebPort 80 RT::WebURL http://${HIDDEN}/ RT::rtname ${HIDDEN} Конфигурация Perl Summary of my perl5 (revision 5 version 8 subversion 5) configuration: Platform: osname=linux, osvers=2.6.9-22.18.bz155725.elsmp, archname=x86_64-linux-thread-multi uname='linux hs20-bc1-3.build.redhat.com 2.6.9-22.18.bz155725.elsmp #1 smp thu nov 17 15:34:08 est 2005 x86_64 x86_64 x86_64 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -m64 -Dversion=5.8.5 -Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Dlibpth=/usr/local/lib64 /lib64 /usr/lib64 -Dprivlib=/usr/lib/perl5/5.8.5 -Dsitelib=/usr/lib/perl5/site_perl/5.8.5 -Dvendorlib=/usr/lib/perl5/vendor_perl/5.8.5 -Darchlib=/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi -Dsitearch=/usr/lib64/perl5/site_perl/5.8.5/x86_64-linux-thread-multi -Dvendorarch=/usr/lib64/perl5/vendor_perl/5.8.5/x86_64-linux-thread-multi -Darchname=x86_64-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=define use64bitall=define uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -m64', cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='3.4.6 20060404 (Red Hat 3.4.6-2)', gccosandvers='' intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags ='' libpth=/usr/local/lib64 /lib64 /usr/lib64 libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.3.3.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.3.4' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared' --- WBR, Alexey G Misyurenko ( MAG-RIPE | MMAGG-RIPN ) Phone: +7 495 3632252 Cell: +7 495 5082794 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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