One of our users would like to be added to a ticket as an AdminCc (and be notified) whenever a particular requestor sends (new) mail to the queue. I thought I could do this by taking advantage of the scrip-ordering feature:
00 On Create User Defined (add user as AdminCc if requestor matches a list) 99 On Create Notify AdminCc ... The first part works fine - the user is added to the ticket as AdminCc. However, the second scrip finds no AdminCcs and sends no mail (No recipients found. Not sending). The scrips are definitely executing in the expected order - the RT log tells me so. I thought that for a given transaction, each scrip was committed in order - so I expected scrip 99 to see the new AdminCc and send mail. But apparently not. Can anyone explain why the newly minted AdminCc does not get a notification? Thanks, Steve Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
