At Wednesday 1/30/2008 08:22 AM, Pedro Bomente Filho wrote: >Hi, >I need to add a alternative email to a user. So, when the user to >send a ticket from both emails, the RT will can identify him like as requestor. >How do i make it? > >Thank you, > >Pedro
Pedro, Check out the Merge Users extension: http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/ I think it does what you need - you'd have to create a user account for each email address, but choose one as the user's 'primary' account, the one they'd use to log in to RT. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
