He wants an existing ticket to change queues based on the To address in new correspondence.
Fixer, did you figure it out yet? ---------------- Now playing: Bob Marley & the Wailers - One Love / People Get Ready<http://www.foxytunes.com/artist/bob+marley+%26+the+wailers/track/one+love+++people+get+ready> posted with FoxyTunes <http://www.foxytunes.com/signatunes/> On 2/6/08, Kevin Falcone <[EMAIL PROTECTED]> wrote: > > > On Feb 5, 2008, at 7:48 PM, Fixer (Robert Smith) wrote: > > > I can't seem to get the syntax correct for a User Defined scrip to > > change queue on an existing ticket, based on which email address > > they send to. I have two queues, [EMAIL PROTECTED] and > > [EMAIL PROTECTED] We have an external database that sends emails > > based on where a project is in our workflow, so we need the tickets > > to drift thru the queues based on emails from the db. > > > > Any existing scrips or extensions I might be able to look at? > > I might be misunderstanding your intent, but can't you use two > different mailgate lines in your alias file? > > post: "|/opt/rt3/bin/rt-mailgate --queue post --action > correspond --url http://rt.example.com/"; > review: "|/opt/rt3/bin/rt-mailgate --queue review --action > correspond --url http://rt.example.com/"; > > That should start the ticket in the correct queue > > -kevin > >
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