Exactly what I needed too! Sweet! On Feb 15, 2008 4:45 PM, Gene LeDuc <[EMAIL PROTECTED]> wrote:
> Hi Robert, > > The [box] verbiage on the subject line (and the box itself) are set in the > SetSubjectToken subroutine in SendEmail.pm. We modified it on our setup > so > we could remove the box entirely for certain outgoing messages. > > Regards, > Gene > > At 11:44 AM 2/15/2008, Robert Keidel wrote: > >I am using RT 3.6.4, I setup the whole application, and everything > >works perfect. My manager wants me to make some changes in the system > >and I was able to do so for most of it. Now I am stuck on the point > >that I don't know where I can change/add something to the subject > >string. > > > >right now the string looks like this: > > > >[$rtname #375] Request for a PC repair > > > >I would like to change it to > > > >[$rtname Ticket/Case #375] Request for a PC repair > > > >Where can I change that, or how? > > > -- > Gene LeDuc, GSEC > Security Analyst > San Diego State University > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- - - Sharlon (c).
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com