When an unknown emailer sends in a ticket, a user is created for them in RT.
Why is a user not created, for an unknown mailer sending in a correspondence to an existing ticket? Is there a way to enable this? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
