Greetings, In our production server, it takes approx. 01:27min. to wipeout a ticket using rtx-shredder.
For instance, if we use the RTx-Shredder WebUI (RT v3.6. ) to wipeout only 10 tickets, it locks the sessions and gives a timeout error message in the Apache 1.3.x log: --------------------------------------------- [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI: comm with server "/usr/local/rt3/bin/mason_handler.fcgi" aborted: idle timeout (90 sec) [Thu Feb 21 20:37:59 2008] [error] [client 200.143.192.54] FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt3/bin/mason_handler.fcgi" --------------------------------------------- And shows this error page: --------------------------------------------- Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Apache/1.3.37 Server at rt.mydomain Port 443 --------------------------------------------- Any suggestions / tips to make use of the RTx web ui? Thanks in advance, Alex _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
