On 28 Feb 2008, at 15:13, Todd Rittinger wrote: > > Hello Everyone!
Hello :) > I have a question regarding deploying RT. Currently we use individual > queues for our product line, internal support, and interdept. > requests. > This keeps the queue list to a manageable amount. I was curious if > anyone has deployed with a queue per customer instead of product, > service, etc. If so, does this render your queue list a bear to > manage, > or has it been a successful deployment type for you? Tips and/or > suggestions, pitfalls/gotchas? My org uses a queue per customer and it's been working out quite well for us. Management of the queue list is not much of a burden, it only takes a few mins to add a new one. We rarely need to remove a queue. I guess the amount of customers you have (and how much customer churn) will dictate how well it could work for you. Regards Huw s2s company email disclaimer : http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf s2s company registration number : 3952958 s2s VAT registration number : GB763132055 Business premises : Ground Floor, Overline House, Crawley, West Sussex, RH10 1JA Registered address : Heathcote, Kings Road, Ilkley, West Yorkshire, LS29 9AS Place of registration : England _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
