Try extractcustomfield values extension, it supports also to parse the mail header.
Torsten Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> Sent: Mon Mar 03 03:56:23 2008 Subject: [rt-users] Possible to extract 'To:' mail field? Greetings, For a queue which has multiple email addresses reaching it, we wish to pull out statistics of which addresses are being used and set up some custom fields based on it. I could do this via a few extensions to rt-mailgate, but was wondering if there's any way to extract the initial To field from the Ticket object so I can do this in a Scrip? Thanks, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
