James, thanks! That did it! I think this normally would have worked without having to set up a new connector, but since our default connector for the domain uses an outside server for spam filtering/monitoring, it didn't know this internal server existed, which makes the message I was getting make sense.
On Wed, Mar 5, 2008 at 1:51 PM, james machado <[EMAIL PROTECTED]> wrote: > Juan, > > On your exchange server you need to make a new SMTP connector - go into > Exchange System Manager| Administrative Groups| MAIN (or your group name)| > Routing Groups | <same group as above> | Connectors and then make a new > connector. You will tell it that anything going to [EMAIL PROTECTED] will > be sent to your RT server using the "forward all mail through this connector > to the following smart hosts". Address space will let you set the address > space (domain) that you want to forward. > > If the address you want to forward is in the same domain as your normal > email then you have a second choice which is to make an additional message > store, move the mail box of the email user into that message store and have > everything in that message store forwarded to your RT host. This uses the > same idea as email Archiving. > > Just remember it's Exchange so by definition it's a PITA. > > James > > > > On Wed, Mar 5, 2008 at 10:26 AM, Juan Mas <[EMAIL PROTECTED]> wrote: > > > > > > > > > I'm running RT 3.6.6, and have it almost completed. The problem Im > > running into is, I can't send e-mail to the server running it. I have > > Exchange 2003 where the e-mail distribution list is set up which has > > [EMAIL PROTECTED] and [EMAIL PROTECTED] listed as it's > > SMTP addresses. When I send an e-mail to helpdesk, it bounces back > > with this message: > > > > The message could not be delivered because the recipient's destination > > email system is unknown or invalid. Please check the address and try > > again, or contact your system administrator to verify connectivity to > > the email system of the recipient. > > < #5.1.2 SMTP; 550 Host unknown> > > > > The server running helpdesk is on Gentoo, and I have setup aliases > > according to the installation guide. If I create a ticket from within > > the RT web interface, the ticket is created, and I receive a notice > > that the ticket has been created. > > > > Right now, Im not sure if I missed a step on the Exchange server or on > > the Linux server. If you need more info, let me know. Any > > suggestions would be much appreciated. Thanks. > > > > > > -- > > -Juan > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- -Juan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com