Torsten Brumm wrote: > Hi Kenneth, > > thats true, i forgot i added someting from the wiki, the ability to > change the cf's during each reply, comment. Without this, a user > wouldn't touch the cf during this, thats correct. > > OK, so last open issue should be the resolve part, here rt must check if > the field is set or not.
The situation with this is a little confusing, but I still have unexplainable behaviour with custom field mandating. Privileged users are not allowed to create a ticket via the web ui without specifying a value for the mandatory ticket custom fields. UNprivileged users ARE allowed to create a ticket without selecting/specifying a value! I have no idea why! Any ideas? I would help by showing my rights matrix, but I cant get RT-RightsMatrix installed and I can't get any help installing it :/ -- Kind Regards, __________________________________________________ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __________________________________________________ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
