Yes to both. Mathew
Roy El-Hames wrote: > Hi Matt; > > Sorry to ask the obvious but I have falling to this trap many a times .. > Is the template still there, and is the action on the script is still > set to On Create?? > > Roy > > Mathew wrote: >> We have recently encountered a situation where auto replies have >> stopped going out for all queues. The only recent changes have been >> to the global scrip which sends them. >> >> It had been pointed out that when people are listed as Ccs on a ticket >> they don't get the content of an email. I had modified the scrip to >> include those people but decided they didn't need the auto reply and >> only needed the content of the email. I made another scrip to cover >> this instead. After creating the second scrip I set the first one >> back to On Create Notify Requestors with Global Template: Autoreply. >> Since then, nothing goes out. >> >> I've verified that it isn't set to Disabled and that the Stage is >> TransactionCreate. >> >> Anyone else ever experience this and know what to do about it? >> >> Mathew >> > -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com