To all,
We have a Custom Field called "Need-By Date". It is applied to only a
few Queues. In order to ensure the format entered is consistent, I put
the following "(?#Date)^\d{2}/\d{2}/\d{4}$" into the Validation field.
The result is RT demands an entry as though it is a Mandatory Field. I
only wanted the format to be mandatory so that IF it was entered, it
would require the desired format. Any ideas on how to accomplish this?
Thanks ahead of time.
Kenn
LBNL
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