Hi Guys,
I'm seeing the same thing. A lot more users in that dropdown than should
be there.
I'll do the quick and dirty hack for now to get this working again.
Thanks
Richard
Mathew wrote:
We have
Everyone: CreateTicket on two public facing queues
Privileged: CommentOnTicket, CreateTicket, SeeQueue,
ShowOutgoingEmail, ShowTicket, ShowTicketComments, Watch on all queues
Unprivileged: CreateTicket, SeeQueue on one public facing queue (now
that I think about it CreateTicket here seems redundant);
ReplyToTicket, Watch on all queues.
Individual groups: AssignCustomFields, ModifyTicket, OwnTicket,
ReplyToTicket, StealTicket, TakeTicket on only their corresponding
queues.
Our unprivileged users need SeeQueue because we have a customer portal
which requires it (we don't use the self-service interface).
Mathew
Ham MI-ID, Torsten Brumm wrote:
Hi Matthew,
We have:
Everyone: CreateTicket
Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch,
ShowSavedSearches
Roles:
Requestor: ReplyToTicket, ShowTicket
The rest is done on a queue base.
OK, if i have now 1 Queue and grant to this queue 1 Group the right
to OwnTicket, then the dropdown must have the member of this group
(from my logical understanding) and definitve NO UNPRIVILEGED USERS i
think!
Btw. We rolled back...
Torsten
Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten
Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
--
Sun.com <http://www.sun.com> * Richard Ellis *
Technical Developer, .Sun eBusiness
*Sun Microsystems, Inc.*
Phone x(70) 24727/+44-1252-424 727
Fax +44 1252 420410
Email [EMAIL PROTECTED]
sun.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
