Hi Guys,
I'm seeing the same thing. A lot more users in that dropdown than should
be there.
I'll do the quick and dirty hack for now to get this working again.
Thanks
Richard
Mathew wrote:
We have
Everyone: CreateTicket on two public facing queues
Privileged: CommentOnTicket, CreateTicket, SeeQueue,
ShowOutgoingEmail, ShowTicket, ShowTicketComments, Watch on all queues
Unprivileged: CreateTicket, SeeQueue on one public facing queue (now
that I think about it CreateTicket here seems redundant);
ReplyToTicket, Watch on all queues.
Individual groups: AssignCustomFields, ModifyTicket, OwnTicket,
ReplyToTicket, StealTicket, TakeTicket on only their corresponding
queues.
Our unprivileged users need SeeQueue because we have a customer portal
which requires it (we don't use the self-service interface).
Mathew
Ham MI-ID, Torsten Brumm wrote:
Hi Matthew,
We have:
Everyone: CreateTicket
Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch,
ShowSavedSearches
Roles:
Requestor: ReplyToTicket, ShowTicket
The rest is done on a queue base.
OK, if i have now 1 Queue and grant to this queue 1 Group the right
to OwnTicket, then the dropdown must have the member of this group
(from my logical understanding) and definitve NO UNPRIVILEGED USERS i
think!
Btw. We rolled back...
Torsten
Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
(Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten
Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz:
Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
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*Sun Microsystems, Inc.*
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