John, use the name of the new server (or whatever 172.31.6.213 resolves to) in RT_SiteConfig. Also, any reason you are using a virtual host?
Lastly, I assume you are calling RT at the following URL: http://172.31.6.213/rt/ James Moseley "John BORIS" <[EMAIL PROTECTED] rg> To <[EMAIL PROTECTED]> 03/17/2008 08:22 cc AM "RT Users" <rt-users@lists.bestpractical.com>, <[EMAIL PROTECTED] al.com> Subject Re: Fw: [rt-users] Moving RT to another Server James, I did what you suggested and made my httpd.conf file look like this with one exception. I have to use the server IP address since my real server is still in operation. So here is my current setting: <VirtualHost 172.31.6.213> AddDefaultCharset UTF-8 ErrorLog logs/rt_error_log ServerAdmin [EMAIL PROTECTED] ServerName 172.31.6.213 LoadModule fcgid_module modules/mod_fcgid.so # Use FastCGI to process .fcg .fcgi & .fpl scripts # Don't do this if mod_fastcgi is present, as it will try to do the same <IfModule !mod_fastcgi.c> AddHandler fcgid-script fcg fcgi fpl </IfModule> # Sane place to put sockets and shared memory file SocketPath run/mod_fcgid SharememPath run/fcgid_shm # Main instance Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost> I get the "Almost there page" but the html is messed up because I get this at the start of the page: <& /Elements/Header, Title=>loc("RT at a glance"), Refresh => $session{'home_refresh_interval'} &> I looked in my RT_SiteConfig.pm and made sure the IP address was there not the rt.adphila.org since the rt.adphila.org server is still running. So I still have something misconfigured. Since this is a "New installation" I think I am going to start over with the RT install process and then see about moving the data unless there is something simple I am missing. John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> <[EMAIL PROTECTED]> 3/14/2008 2:43:36 PM >>> John - don't worry about the Apache warning about the module for now. You also didn't make the necessary changes. You put some in, left others out, then left the old mod_perl stuff in place. Also, you didn't adjust the paths in the configs I sent you. Note that my path only had /opt/rt, not /opt/rt3. As for the warning, again, check the other configs in /etc/httpd/conf.d and make sure the module isn't being loaded there. To double-check that the fcgi module isn't compiled into Apache (it shouldn't be if you installed via yum), just run the following command to see what is compiled in: httpd -l Get rid of the 'Alias /rt3' statment, then replace the virtual host stanza with this: <VirtualHost 172.31.6.213> AddDefaultCharset UTF-8 ErrorLog logs/rt_error_log ServerAdmin [EMAIL PROTECTED] ServerName rt.adphila.org LoadModule fcgid_module modules/mod_fcgid.so # Use FastCGI to process .fcg .fcgi & .fpl scripts # Don't do this if mod_fastcgi is present, as it will try to do the same thing <IfModule !mod_fastcgi.c> AddHandler fcgid-script fcg fcgi fpl </IfModule> # Sane place to put sockets and shared memory file SocketPath run/mod_fcgid SharememPath run/fcgid_shm # Main instance Alias /rt/NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi/ </VirtualHost> James Moseley "John BORIS" <[EMAIL PROTECTED] rg> To <[EMAIL PROTECTED]> 03/14/2008 01:03 cc PM Subject Re: [rt-users] Moving RT to another Server Nope. I still get the message. Here is my httpd.conf where I made some changes. Alias /rt3 /opt/rt3/share/html <VirtualHost 172.31.6.213> DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 ErrorLog logs/rt_error_log ServerAdmin [EMAIL PROTECTED] ServerName rt.adphila.org Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl TransferLog logs/rt_access_log DirectoryIndex index.html index.htm index.shtml ScriptAlias /rt /opt/rt/bin/mason_handler.fcgi/ <Directory "/opt/rt3/share/html"> Options FollowSymLinks ExecCGI AllowOverride None </Directory> ErrorLog logs/rt_error_log <Location /> SetHandler perl-script PerlHandler RT::Mason </Location> </VirtualHost> John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> <[EMAIL PROTECTED]> 3/14/2008 1:59:44 PM >>> Have you checked the other config files in /etc/httpd/conf.d? Anyways, that error is just informational and doesn't affect anything. So the question is, does RT work now? James Moseley "John BORIS" <[EMAIL PROTECTED] rg> To <[EMAIL PROTECTED]> 03/14/2008 12:51 cc PM <[EMAIL PROTECTED] al.com> Subject Re: [rt-users] Moving RT to another Server James, I did as you said but I get this message when I restart the httpd daemon Stopping httpd: [ OK ] Starting httpd: [Fri Mar 14 13:49:58 2008] [warn] module fcgid_module is already loaded, skipping I checked the httpd.conf file and the only instance for that module is what I added. Could that have been compiled in? John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" >>> <[EMAIL PROTECTED]> 3/14/2008 12:28:06 PM >>> Personally, since you have a new server to test with, I would take the time to upgrade to the latest version - 3.6.6. Install the backed up mysql database, run the scripts to adjust the DB schema, install HTTP and mod_fcgid (via yum), install RT (from source), then run a 'make testdeps' to see what Perl modules are missing. Then use CPAN or yum to get those installed. You can also use your tarred 3.4.5 installation as well, but switching to mod_perl is going to be slower. The Fedora repository doesn't contain an RPM for Apache's FastCGI, but it does contain mod_fcgid - an alternate to the Apache FastCGI module and works just as well. The only thing you need to get this working on the new server is simply the Apache syntax to use with mod_fcgid. Here's my config - it should get you up and working - adjust the paths as necessary: LoadModule fcgid_module modules/mod_fcgid.so # Use FastCGI to process .fcg .fcgi & .fpl scripts # Don't do this if mod_fastcgi is present, as it will try to do the same thing <IfModule !mod_fastcgi.c> AddHandler fcgid-script fcg fcgi fpl </IfModule> # Sane place to put sockets and shared memory file SocketPath run/mod_fcgid SharememPath run/fcgid_shm # Main instance Alias /rt/NoAuth/images/ /opt/rt/share/html/NoAuth/images/ ScriptAlias /rt /opt/rt/bin/mason_handler.fcgi/ James Moseley "John BORIS" <[EMAIL PROTECTED] rg> To Sent by: <rt-users@lists.bestpractical.com> rt-users-bounces@ cc lists.bestpractic al.com Subject [rt-users] Moving RT to another Server 03/14/2008 10:54 AM I am part way finished moving a working RT-3.4.5 installation to a newer server running MySQL 5, PHP 5 and Fedora 8. I tarred up the rt installation and put it in the same place on the new server. I did a mysqldump of the rt3 database and then ran that on the new server. The running installation is using FastCGI which I can't get installed on the newer server since the Apache source is not on the new server. So I decided to use mod_perl. Looking at the Bok RT Essentials I think I have it set right but now I got the "Almost There" page when I try to login. The error logs show a missing favicon.ico file. Here is my rt portion of my httpd.conf file: <VirtualHost myserverip> DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 ErrorLog logs/rt_error_log ServerAdmin myemail ServerName rt.adphila.org Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl TransferLog logs/rt_access_log DirectoryIndex index.html index.htm index.shtml <Directory "/opt/rt3/share/html"> Options FollowSymLinks ExecCGI AllowOverride None </Directory> ErrorLog logs/rt_error_log <Location /rt3> SetHandler perl-script PerlHandler RT::Mason </Location> </VirtualHost> Any pointers would be appreciated. TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
