On Mar 17, 2008, at 5:42 PM, Paul Choi wrote:
Hello,Is there a way to attach an RTFM article at the time of ticket creation via the web interface? I see that when we are replying only we can use RTFM.We are using the web interface to create a ticket (kind of like an incident report) to notify partners and customers. And then they canrespond to the ticket. I figure this is not a common way to use RTFM butI was wondering if anyone out there has done something like this.
Hm. I've never seen that done before, but I'd love to take a patch. Best, Jesse
-Paul Choi Plaxo, Inc. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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