> Is there any way that I could parse the subject line to look for specific > words, and based on those words, have a scrip change to a specific queue?
Hi Laura, I have a scrip that does this. In the scrip, I have the following: Condition: On Create Action: User Defined Template: Global Template: Blank The "Custom action preparation code" is: return 0 unless ($self->TicketObj->Subject =~ /^new request/i); return 1; And the "custom action clean up code" is: $self->TicketObj->SetQueue( 'service' ); return 1; You just need to change your regex and set the right queue names. You can do multiple patterns that each set to a different queue as well. Hope that is helpful, Erik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
