I have a user who would like the subject to be a drop down list of choices. I
have not seen how to do this, so I have decided to create a custom field of
a drop down list of choices, and if the subject is blank, move this custom
field choice into the subject. I am not being successful. I have 2
questions:
1. Can I make the subject a drop down list for one queue, rather than an
type in field?
2. If not, does anyone see anything wrong with my code:
here is the custom preparation code:
return 0 unless (!$self->TicketObj->Subject);
return 1;
and here is the custom cleanup code:
# move the contents of the custom field into the subject
# the name of my custom field is Choose subject here
my $subject =
$self->TicketObj->FirstCustomFieldValue('Choose_subject_here');
$self->TicketObj->Subject=$subject;
return 1;
###################################
Does the name of the field, since it has spaces, have to include
underscores? I did it that way, and for testing purposes, even chose a
custom field of one word to eliminate the question.
Thanks,
Laura
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