> From: "Ham MI-ID, Torsten Brumm" <[EMAIL PROTECTED]> > Subject: [rt-users] Quicksearch - But not for Queues, for Users > > I'm looking for a way to create something similar like the quicksearch for > queues but for users in this case. I need as result an overview of all users > that can own a ticket in a queues and then a list like the quicksearch with > the number of tickets per user. > > Has anyone done this already or can point me to the correct direction to > start?
Hi Torsten, I think I have worked out what you're looking for. I have created two Elements that I have in $RT_HOME/local/html/Elements 1. QuickSearch 2. OwnerSummary which serve to replace and expand the Quicksearch sidebar to include ticket owners and the number of tickets in each queue. The list of Queues is editable and it seems to work well to keep a fairly quick view of the status of tickets that are owned. These Elements work for me, but I haven't done any testing to see if they are really bulletproof for everyone. Feel free to use and adapt as you will. I believe the only site-specific piece in the code is that we have an extra status of "waiting" in our RT instance. You can get the files here: http://elementalmarkup.com/ramblings/rt-owner-summary _Erik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com